Return & Refund Policy
At Ivory Comforts, we take pride in our handcrafted products and ensure quality in every piece. However, if you are not completely satisfied, we’re here to help.
Returns
- Returns are accepted within 7 days of delivery
- Items must be unused, unwashed, and in original condition with packaging
- Proof of purchase is required
Non-Returnable Items
- Customized or made-to-order products
- Products purchased during clearance or sale (if applicable)
Damaged or Incorrect Products
If you receive a damaged or wrong product:
- Contact us within 48 hours of delivery
- Share images/videos as proof
- We will arrange a replacement or refund
Refunds
- Once your return is received and inspected, we will notify you
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Exchange
We offer exchanges only for:
- Defective items
- Incorrect products delivered
Shipping for Returns
Customers may be responsible for return shipping charges (unless product is defective)